Terms and conditions

Products are subject to availability. Availability of new and used merchandise may vary by store. Ownership is optional. Optional fees and the loss and damage waiver are extra. Use of the product without rental cost will not reduce the amounts needed to exercise the purchase option.

While you rent, we provide warranty and service on the merchandise. On lease agreements, delivery and installation are free; cash purchases do not include free delivery. We are not responsible for the cost or result of unauthorized repairs or for damage caused by misuse.

Products ordered in our online store are processed by our online sales representatives. Merchandise shown on our website is not necessarily on display at a Rent Express store.

Online order terms and conditions | Service policy

The estimated time to process your order is 1 to 3 business days. Once the order is completed, because of inventory availability, we will review it and a sales representative will contact the customer to complete the contract process and coordinate delivery. If we do not hear back from the customer within 3 to 4 days after calling, the order will be cancelled immediately and a new order will be needed.

Completing an order does not guarantee approval of the lease contract. Lease contracts require payments in advance. Merchandise will not be delivered until it is confirmed that the contract approval requirements are met.

Product prices may change without notice at the time the order is completed. Any order suspected of fraud or any other irregularity will be cancelled automatically without prior notice.

Please check your “Junk” and “Spam” folders, since your email may sometimes filter our domains and you may not see our messages in your main inbox. If you still do not receive our messages and notifications, call us at 787-434-9443 and we will check that your contact information is correct.

A. At the time of delivery

Make sure to inspect the merchandise together with our delivery staff before they leave your home. Any claim must be made at the time of delivery.

We do not deliver to ports or anywhere outside Puerto Rico. Delivery to the island municipality of Vieques is free. We do not deliver to the island municipality of Culebra. For those orders, the merchandise will be left at our Fajardo store and the customer will send an independent driver of their choice to take it from our store to the customer’s home. Empresas Berríos will not pay the costs of the service provided by the customer’s independent driver.

B. Warranty and service

We will keep the property in good order and working condition during your lease period, excluding repairs due to damage or wear beyond normal use.

Basic requirements to process a contract

• Complete a purchase application
• Photo ID
• Proof of income
• Proof of address

Rule 28 (B)

“Publishing misleading advertising is illegal. This practice carries a fine of up to $10,000.00. Consumers may file a complaint with the Department of Consumer Affairs (DACO). Act No. 5 of April 23, 1973, as amended.”

This is a translation for reference. If there is any difference, the Spanish version applies.