Frequently asked questions

Our business model is rent-to-own. We offer affordable payments with no credit check. This means your credit is never affected.

We do not check credit on any of our applications or contact credit bureaus. Your credit is not affected.

It is the price if you complete your payments in 4 months (120 days) or less: you pay the same as the cash price and the merchandise is yours. Much better than layaway.

Yes. You can return the product at any time, without penalty, as long as it is in good condition, and your agreement ends. What you already paid is not refunded, because it covers the use of the product while you had it.

You must be 21 or older to apply. If you are under 21, you must be legally emancipated or married.

When you visit us, bring a photo ID, proof of income and a water or power bill, so one of our sales associates can help you with your purchase.

You can also get a head start with the online application: https://rentexpress.pr/en/apply/

No. Unlike other furniture stores, you do not need a down payment, such as 20% of the contract total. At Rent Express you only make your first payment, based on how you will pay your account: weekly, every 2 weeks, twice a month or monthly.

The estimated time to process your order is 1 to 3 business days. A sales representative will contact you to complete the contract and schedule delivery. Completing an order does not guarantee contract approval.

You can pay weekly, every 2 weeks, twice a month or monthly. You can also pay at any of our stores around Puerto Rico, wherever you are: https://rentexpress.pr/en/stores/

No. Payments and totals shown on the website do not include sales tax (IVU) or Protección Express. IVU, and Protección Express if you add it, are added when you complete your order, on each payment based on the frequency you choose.

Instead of paying in full when you visit the store, you can pay it off on or before 4 months (120 days) at the “Same as Cash” price.

Yes. If a payment has not been made by the fifth day after its due date, a $3.99 late charge is added. It is the same charge for weekly, biweekly, semimonthly or monthly payments, and applies to each late payment. If you are going to be late, call your store.

Yes. On rent-to-own agreements, delivery is completely free to any town in Puerto Rico, including Vieques. We do not deliver to Culebra, and cash purchases do not include free delivery. Besides delivering it, we install it for free.

Inspect the merchandise together with our delivery staff before they leave your home. Any claim must be made at the time of delivery.

While you rent, we keep your merchandise working with warranty and service, except for damage from misuse or wear beyond normal use. Call us or visit your store.

Yes. If you refer a friend or relative and they sign a new contract with us, we automatically apply a free week to your contract. We also beat any competitor’s price on any product, and we never check your credit at any point.

It is a membership that protects your investment in case of death, hospitalization, critical illness, property loss or involuntary unemployment. It also gives you 15% off services and assistance. Ask your store about it: https://rentexpress.pr/en/protection-express/

You can see our selection in the online catalog: https://rentexpress.pr/en/products/ For more variety, visit your nearest store.